Returns & exchanges

If a frame is not right, you may return it within 14 days of receiving or collecting it, for an exchange or a full refund.

The frame must be unworn and unfitted, in its original case and packaging, with all accessories.

Frames that have already been glazed with your prescription lenses, because they have been cut to your measurements.

Contact lenses and solutions once the seal is broken, for hygiene reasons.

If a frame arrives damaged or develops a manufacturing fault, tell us within 48 hours of delivery for transit damage, or any time within the manufacturer's warranty for a fault. We repair, replace or refund — your choice where the fault is confirmed.

ic! berlin frames are covered by the brand's own screwless-hinge warranty, which we administer for you.

WhatsApp +60 12-976 6800 or email myvision.ew@gmail.com with your order reference. We will confirm the return address or arrange collection at whichever store suits you.

Refunds go back to the account you paid from, within 14 days of us receiving the frame.

Fitting and adjustment are free for the life of the frame at any of our nine stores, whether you bought online or in person.